Expedited/Xpresspost will arrive next business day after shipping locally, 1-2 Business days regionally, Ontario , and 2-6 Business days nationally Rest of Canada These are basic time lines for delivery of package with weather conditions always changing and Canada Post delivery employees Problems Times could be longer then stated. *
Expedited $10.00 Flat Rate $10-$99 Purchase
Xpresspost $15.00 Plus depending on were you are in Canada $10-$99
Expedited Shipping Orders Over $99 Before Tax free shipping
You have the ability to upgrade to Xpresspost Service on checkout.
Within the U.S. Mainland (Yay we are so happy to be able to assist Americans again!)
$25.00 Flat Rate we will monitor shipping costs vs charges on an ongoing basis and update here as we can.
Courier or USPS/CP will be used. Typically 5-10 business days, customs permitting. It is up to the customer to understand their local laws and regulations. Canvape cannot be held accountable for US customers violating any such laws and or customs issues. While we will make every effort possible to assist our American friends and ship in a Customs compliant fashion to ensure the fastest, smoothest and worry free delivery of your goods.
Free shipping does not apply to American Customers.
Within Europe (UK, France and Germany)
Due to the increase in shipping we are no longer able to serve our European friends without a large volume order for it to be worth your while.
We only ship within Canada and the Continental United States of America No Other country's(Except Europe in special circumstances)
Orders in before BEFORE 12:00pm EST will ship same day if possible, this should eliminate an additional day of waiting for delivery. Orders received After 2pm EST will be shipped next business day. Do to the Larger amount of orders coming in your orders could take up to 48hrs to be processed and\or shipped after payments have been completed. Not when orders are placed. As our company Grows so does the orders and the staff at Canvape does the very best to make sure everything ships as fast as possible.
If you do not want to make the minimum purchase to qualify for the Flat Rate shipping. Please send customer service an e-mail stating the product(s) you would like to purchase and your postal code/city we can then give you the actual shipping cost.
If you do not wish to use Xpresspost we can also get you a quote for a different shipping option. We have taken the time to come up with the cheapest solution for the rapid delivery of our product . However if you only want something small we can send regular post at a very cheap rate. Due to liability issues Xpresspost and Expedited Parcel are used for tracking, confirmation and insurance solutions.
When Shipping Glass tanks we can't warranty or cover them from being broken in shipping as Canada Post won't Cover the Damage of any Glass Items.
We do not allow our customers to order products that are out of stock, we have no control over wholesale production and import times.
Missing/ Lost Package:
If you have a missing or lost package please email email@example.com. If the customer starts an investigation with Canada Post it could cause the investigation to take twice as long.
Canada Post Has Started to charge for Return Shipping on Wrong address parcels, Return to sender Packages or any package that is returned to us. So we will now have to charge our customers for any errors that would cause a package to be returned that is customer error in the information that they have provided.
*All First orders will Require you to Sign and Show ID For Proof of 19yrs of Age ID must match the order Information, For All First orders and All First Credit card Orders. Failure to show ID or Sign will have the Package Return to us causing a return Shipping Cost. That Customers will have to Pay this charge Before any refunds are given.
*Above shipping time frames are Canada Post estimates provided by Canada Post if you are in a "remote" location as defined by Canadapost additional time may be added to the above estimates.
**If your order is extremely large in volume or weight and or wholesale or special discount coupons are used we reserve the right to ship expedited. 5% and 10% discounts do not affect normal shipping policy.Out of stock/Stock Error's
We will email customers of problems with out of stock/Stocking error for changes to orders. If we get no Reply in 48hrs after sending the email then the customer will be refunded the cost of the item and the rest of the order will be sent with out the missing items. Canada Post Investigations:
If an investigation has to be started with Canada Post it take time for them to investigate a missing or lost package. Please cooperate with Canada Post in there investigation failure to do so will result in them canceling the investigation and denying the claim.
Store/Flea Market Pickup Instructions
If you are interested in something from our website and would like to pick it up at one of our locations follow these simple instructions. =)
2. Add the items you want to order to you’re cart
3. Proceed to check out and select your home address for billing and shipping and select your shipping method as Expedited Parcel $10.00 don't worry shipping costs will be removed from your order when picking up at the location you choose
4. And as payment method pick : Interac Email Money Transfer (Canada Only)
5. Last step is to type into the “ORDER COMMENTS: ” the location you want to pick up your items.
example : “I would like to pick up my order from the Brampton store location and pay in cash”
As long as you place your order by 9:00 am Wednesday morning your items will be ready at our weekly store locations by 5:00 pm Thursday and Saturday at our Flea Market locations.
Flea Market locations only accept cash but at our Store locations you may pay with Cash, Debit or Credit.
Restocking fee: Due to the volume of unclaimed orders we are forced to apply a restocking fee of 15% plus shipping charges. Your purchase will be refunded less the restocking fee and any shipping charges to the method of payment on file. This does not apply to warranty returns or product returns. It is only for people that pay for their order and do not pick it up from a either a post office location and it is returned to us or at a store location within 15 days of being notified their order is ready for pickup. This restocking and shipping fee will also be applied to packages that were refused delivery or marked as ID unavailable and returned to us. If you are UNDER AGE do not order, you will not get any product and will lose 15% plus shipping charges. Seems fair right?