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Warranty and Returns
"We strive to make you Happy!"
Most products come with a Manufacturer Warranty. Due to the diverse number of suppliers and their different replacement, policies, procedures and time periods we will be happy to handle all of the Warranty claims that are confirmed to be valid by us. We will send you a replacement product immediately upon confirming the root cause of failure and confirming manufacturer warranty. We deal with the manufacture without you having to worry.
All products to be returned to CANVAPE need a Customer Return Authorization Number(CRA#) please e-mail customer service stating the product and the issue you are having with it. We will then immediately get to work about seeing what can be done and make arrangements for the return and replacement as applicable.
Due to the nature of low resistance atomizers and the nature of variable voltage devices we are unable to make warranty on Atomizers. They are guaranteed not to be dead on arrival but do not qualify for any of the above stated. There is no warranty on cartomizers, clearomizers, tanks and Tips. "We strive to make you Happy!" so please let us know if you experience any issues because we will be happy to evaluate on an individual basis.
Customer is responsible for charges relating to shipping product back to CANVAPE for evaluation for any and all warranty claims. If product is found to have a warrantable defect replacement product will be shipped to customer at no charge. If product is deemed not to have a warrantable defect product can be shipped back to customer at customers expense.
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